FAQ

General

I didn't get an order confirmation. What happened?

There are a few theories. 1. Your e-mail got lost in cyber space. Shoot us an e-mail and we can send you one manually. 2. You wrote your e-mail incorrectly during checkout. Either way, shoot us an e-mail at support@lineagestudios.com and we will take care of it!

Pre Orders

Am I charged during checkout or when the item ships?

Payments are processed at the time of purchase for all Pre-Orders.

How do I stay up to date on the status of a pre-order?

We traditionally don't send out newsletters on pre-orders for pins and art prints until production has been completed and/or they are ready to ship. In the event that there is an unexpected delay in production, we will most certainly send a newsletter out informing all customers. If you are curious about the status of a pre-order item, feel free to shoot us an e-mail at support@lineagestudios.com or reach out to us on our social media handles!

Where is the item I pre-ordered? Why hasn't it shipped?

Please see above.

Can I cancel my pre-order?

All sales are final for limited edition pre-orders.

Shipping

Do you ship internationally?

We do! Keep in mind, any customs or import fees that may be imposed by the destination country are the responsibility of the recipient. So if your tracking info says “delivered” but you haven’t received it yet, please check with your local postal or customs office.

I moved after placing my order. Is it too late to change my shipping address?

Don't fret! If you're order hasn't been fulfilled, it's not too late! Please make sure to contact us as soon as possible regarding any address changes to ensure a successful (and stress free) delivery. Shoot us an e-mail with your order number and new address and we will take care of it, no problem. Please note: If you have a pre-existing account with us, changing the address on your account will only affect future orders and not orders that were placed prior to your shipping address change.

I placed an order on your website. When should I expect my order to ship?

With the exception of pre-orders, we traditionally fulfill and ship in-stock orders within 3-5 business days.

How will I know when my order has shipped?

You will receive a shipping confirmation via e-mail (or text message notification if you opted in) as soon as your order has been fulfilled and shipped. Tracking information will be provided at this time as well.

Free domestic shipping

Get free domestic shipping on in-stock pin orders when you spend $40 or more on our store. Select USPS First-Class Mail at checkout.

Free international Shipping

Get free international shipping on in-stock pin orders when you spend $75 or more on our store. Select USPS First-Class Package International Service at checkout.

get shipping covered for screen prints

If you're based in the United States, you must have at least (2) screen prints in your cart in order to be eligible for free shipping. Unfortunately, we are unable to extend this deal to our international customers.

What is the "combination order" shipping rate at checkout?

This shipping rate appears when you either have a combination of pins and screen prints in your cart, or a combination of in-stock and pre-order items in your cart. Ergo, these items cannot be shipped together.

Returns & Exchanges

Problem with your order?

We want to help! Please e-mail us at support@lineagestudios.com and we'll take care of you. As long as your inquiry is addressed within 30 days of receiving your order, that is.

Returns

With the exception of special circumstances, we do not traditionally accept returns. If the item you received is damaged or defective, we will happily offer alternative solutions such as a refund or replacement. Please review the "Refunds" and "Replacement" sections below for more information. If you believe you have a special circumstance, please review the "Special Circumstances" section for assistance.

Exchanges

With the exception of special circumstances, we do not traditionally accept exchanges. If the item you received is damaged or defective, we will happily offer alternative solutions such as a refund or replacement. Please review the "Refunds" and "Replacement" sections below for more information. If you believe you have a special circumstance, please review the "Special Circumstances" section for assistance.

Refunds

If you are approved for a refund, then your refund will be processed and issued to the original payment method. The time it takes to be reflected on your end, whether it be a checking, credit card, PayPal account, or other method of payment varies. From our end, however, it is instantaneous. Additionally, you will receive a refund notification via e-mail the moment your order is refunded, or partially refunded.

Replacements

If the item you received is damaged or defective, please let us know within 30 days of receiving your order and we can ship a replacement your way.

special circumstances

If you placed a bulk order with us please contact us via support@lineagestudios.com. If you accidentally ordered the wrong item and are within the 30 day window, please contact us via e-mail at support@lineagestudios.com.

Miscellaneous

I have a different question

Trying to get in touch with a human? Fill out our contact form via the index page or contact page. Alternatively, you can shoot us an e-mail at support@lineagestudios.com.

What's the best way to stay in the know?

Subscribe to our newsletter. Follow us on social media. Our media validation of choice is Instagram, however, we share the same posts across all three platforms (Facebook, Twitter, Instagram). All about that consistency. We will love you forever if you follow all three.

x