FAQ

General

I didn't get an order confirmation. What happened?

There are a few theories. 1. Your e-mail got lost in cyber space. Shoot us an e-mail and we can send you one manually. 2. You wrote your e-mail incorrectly during checkout. Either way, shoot us an e-mail at support@lineagestudios.com and we will take care of it!

Pre Orders

Am I charged during checkout or when the item ships?

Payments are processed at the time of purchase for all Pre-Orders.

How do I stay up to date on the status of a pre-order?

We traditionally don't send out newsletters on pre-orders for pins and art prints until production has been completed and/or they are ready to ship. In the event that there is an unexpected delay in production, we will most certainly send a newsletter out informing all customers. If you are curious about the status of a pre-order item, feel free to shoot us an e-mail at support@lineagestudios.com or reach out to us on our social media handles!

Where is the item I pre-ordered? Why hasn't it shipped?

Please see above.

Can I cancel my pre-order?

All sales are final for limited edition pre-orders.

Shipping

Do you ship internationally?

We do! Keep in mind, any customs or import fees that may be imposed by the destination country are the responsibility of the recipient. So if your tracking info says “delivered” but you haven’t received it yet, please check with your local postal or customs office.

I moved after placing my order. Is it too late to change my shipping address?

Don't fret! If you're order hasn't been fulfilled, it's not too late! Please make sure to contact us as soon as possible regarding any address changes to ensure a successful (and stress free) delivery. Shoot us an e-mail with your order number and new address and we will take care of it, no problem. Please note: If you have a pre-existing account with us, changing the address on your account will only affect future orders and not orders that were placed prior to your shipping address change.

I placed an order on your website. When should I expect my order to ship?

With the exception of pre-orders, we traditionally fulfill and ship in-stock orders within 3-5 business days.

How will I know when my order has shipped?

You will receive a shipping confirmation via e-mail (or text message notification if you opted in) as soon as your order has been fulfilled and shipped. Tracking information will be provided at this time as well.

Returns

Is it possible to get a refund?

Yes, you must return the item within 30 days.

Miscellaneous

I have a different question

Trying to get in touch with a human? Fill out our contact form via the index page or contact page. Alternatively, you can shoot us an e-mail at support@lineagestudios.com.

What's the best way to stay in the know?

Subscribe to our newsletter. Follow us on social media. Our media validation of choice is Instagram, however, we share the same posts across all three platforms (Facebook, Twitter, Instagram). All about that consistency. We will love you forever if you follow all three.

x