GENERAL

1. Your e-mail got lost in cyber space. Shoot us an e-mail and we can send you one manually.

2. You wrote your e-mail incorrectly during checkout.

Either way, shoot us an e-mail at support@lineagestudios.com and we will take care of it!

PRE ORDERS

Payments are processed at the time of purchase for all pre-orders.

We traditionally don't send out newsletters on pre-orders for pins and art prints until production has been completed and/or they are ready to ship. However, we encourage you to follow us on social media, as we tend to share photos of our progress, as well as approved pre-production samples before green-lighting production.

Therefore, if you’d like to stay tuned — please follow us on Facebook, Instagram and/or Twitter.

First and foremost, please be advised shipping dates for pre-order items may change without notice. We will update the product page with any changes as they happen. You will receive an automatic notification via email (or text message if you opted in) once your order has shipped.

Additionally, in the event that there is an unexpected delay in production, we may send a newsletter out informing all customers—however, we strongly recommend you check the status of a pre-order via the product page for the latest shipping estimates. You can find this information under the pre-order’s product details.

Lastly, if you are curious about the status of a pre-order item and/or can’t find the latest status, feel free to shoot us an e-mail at support@lineagestudios.com or reach out to us on our social media handles! We are happy to answer any questions or concerns—and to provide updates.

All sales are final for limited edition pre-orders.

SHIPPING

We do! Keep in mind, any customs or import fees that may be imposed by the destination country are the responsibility of the recipient. So if your tracking info says “delivered” but you haven’t received it yet, please check with your local postal or customs office.

Don't fret! If you're order hasn't been fulfilled, it's not too late! Please make sure to contact us as soon as possible regarding any address changes to ensure a successful (and stress free) delivery. Shoot us an e-mail with your order number and new address and we will take care of it, no problem. Please note: If you have a pre-existing account with us, changing the address on your account will only affect future orders and not orders that were placed prior to your shipping address change.

With the exception of pre-orders, we traditionally fulfill and ship in-stock orders within 3-4 business days.

You will receive a shipping confirmation via e-mail (or text message notification if you opted in) as soon as your order has been fulfilled and shipped. Tracking information will be provided at this time as well.

Get free domestic shipping on in-stock pin orders when you spend $40 or more on our store. Select USPS First-Class Mail at checkout.

Get free international shipping on in-stock pin orders when you spend $75 or more on our store. Select USPS First-Class Package International Service at checkout.

If you're based in the United States, you must have at least (2) screen prints in your cart in order to be eligible for free shipping. Unfortunately, we are unable to extend this deal to our international customers.

This shipping rate appears when you either have a combination of pins and screen prints in your cart, or a combination of in-stock and pre-order items in your cart. Ergo, these items cannot be shipped together.

RETURNS & EXCHANGES

We want to help! Please e-mail us at support@lineagestudios.com and we'll take care of you. As long as your inquiry is addressed within 30 days of receiving your order, that is.

With the exception of special circumstances, we do not traditionally accept returns. If the item you received is damaged or defective, we will happily offer alternative solutions such as a refund or replacement. Please review the "Refunds" and "Replacement" sections below for more information. If you believe you have a special circumstance, please review the "Special Circumstances" section for assistance.

With the exception of special circumstances, we do not traditionally accept exchanges. If the item you received is damaged or defective, we will happily offer alternative solutions such as a refund or replacement. Please review the "Refunds" and "Replacement" sections below for more information. If you believe you have a special circumstance, please review the "Special Circumstances" section for assistance.

If you are approved for a refund, your refund will be processed and issued to the original payment method. The time it takes to be reflected on your end, whether it be a checking, credit card, PayPal account, or other method of payment varies. From our end, however, it is instantaneous. Additionally, you will receive a refund notification via e-mail the moment your order is refunded, or partially refunded.

Refunds will only be processed upon receipt of the returned merchandise.

Please note that for non-defective merchandise that is returned, a 10% re-stocking fee will be applied.

Additionally, please note that you will be responsible for the return shipping costs of the non-defective merchandise. Upon receipt of the non-defective merchandise, the shipping costs will absorbed from your total refund.

If the item you received is damaged or defective, please let us know within 30 days of receiving your order and we can ship a replacement your way.

If you placed a bulk order with us please contact us via support@lineagestudios.com. If you accidentally ordered the wrong item and are within the 30 day window, please contact us via e-mail at support@lineagestudios.com.

PRODUCT LINES

Any enamel pin you see with the classification Icon Series listed in the product description simply means that it is classified as one of our bust style enamel pins. This line of pin has a particular aesthetic (hence bust) and level of quality we adhere to. Additionally, they are traditionally larger in size, include more than 10 colors and are extremely detailed. 

MISCELLANEOUS

Trying to get in touch with a human? Fill out our contact form via the index page or contact page. Alternatively, you can shoot us an e-mail at support@lineagestudios.com.

Subscribe to our newsletter. Follow us on social media. Our media validation of choice is Instagram, however, we share the same posts across all three platforms (Facebook, Twitter, Instagram). All about that consistency. We will love you forever if you follow all three.