There are a few theories. 1. Your e-mail got lost in cyber space. Shoot us an e-mail and we can send you one manually. 2. You wrote your e-mail incorrectly during checkout. Either way, shoot us an e-mail at firstname.lastname@example.org and we will take care of it!
Payments are processed at the time of purchase for all Pre-Orders.
We traditionally don't send out newsletters on pre-orders for pins and art prints until production has been completed and/or they are ready to ship. In the event that there is an unexpected delay in production, we will most certainly send a newsletter out informing all customers. If you are curious about the status of a pre-order item, feel free to shoot us an e-mail at email@example.com or reach out to us on our social media handles!
Please see above.
All sales are final for limited edition pre-orders.
We do! Keep in mind, any customs or import fees that may be imposed by the destination country are the responsibility of the recipient. So if your tracking info says “delivered” but you haven’t received it yet, please check with your local postal or customs office.
Don't fret! If you're order hasn't been fulfilled, it's not too late! Please make sure to contact us as soon as possible regarding any address changes to ensure a successful (and stress free) delivery. Shoot us an e-mail with your order number and new address and we will take care of it, no problem. Please note: If you have a pre-existing account with us, changing the address on your account will only affect future orders and not orders that were placed prior to your shipping address change.
With the exception of pre-orders, we traditionally fulfill and ship in-stock orders within 3-5 business days.
You will receive a shipping confirmation via e-mail (or text message notification if you opted in) as soon as your order has been fulfilled and shipped. Tracking information will be provided at this time as well.
Yes, you must return the item within 30 days.
Trying to get in touch with a human? Fill out our contact form via the index page or contact page. Alternatively, you can shoot us an e-mail at firstname.lastname@example.org.
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