There are a few theories. 1. Your e-mail got lost in cyber space. Shoot us an e-mail and we can send you one manually. 2. You wrote your e-mail incorrectly during checkout. Either way, shoot us an e-mail at firstname.lastname@example.org and we will take care of it!
Payments are processed at the time of purchase for all Pre-Orders.
We traditionally don't send out newsletters on pre-orders for pins and art prints until production has been completed and/or they are ready to ship. In the event that there is an unexpected delay in production, we will most certainly send a newsletter out informing all customers. If you are curious about the status of a pre-order item, feel free to shoot us an e-mail at email@example.com or reach out to us on our social media handles!
Please see above.
All sales are final for limited edition pre-orders.
We do! Keep in mind, any customs or import fees that may be imposed by the destination country are the responsibility of the recipient. So if your tracking info says “delivered” but you haven’t received it yet, please check with your local postal or customs office.
Don't fret! If you're order hasn't been fulfilled, it's not too late! Please make sure to contact us as soon as possible regarding any address changes to ensure a successful (and stress free) delivery. Shoot us an e-mail with your order number and new address and we will take care of it, no problem. Please note: If you have a pre-existing account with us, changing the address on your account will only affect future orders and not orders that were placed prior to your shipping address change.
With the exception of pre-orders, we traditionally fulfill and ship in-stock orders within 3-5 business days.
You will receive a shipping confirmation via e-mail (or text message notification if you opted in) as soon as your order has been fulfilled and shipped. Tracking information will be provided at this time as well.
We want to help! Please e-mail us at firstname.lastname@example.org and we'll take care of you. As long as your inquiry is addressed within 30 days of receiving your order, that is.
With the exception of special circumstances, we do not traditionally accept returns. If the item you received is damaged or defective, we will happily offer alternative solutions such as a refund or replacement. Please review the "Refunds" and "Replacement" sections below for more information. If you believe you have a special circumstance, please review the "Special Circumstances" section for assistance.
With the exception of special circumstances, we do not traditionally accept exchanges. If the item you received is damaged or defective, we will happily offer alternative solutions such as a refund or replacement. Please review the "Refunds" and "Replacement" sections below for more information. If you believe you have a special circumstance, please review the "Special Circumstances" section for assistance.
If you are approved for a refund, then your refund will be processed and issued to the original payment method. The time it takes to be reflected on your end, whether it be a checking, credit card, PayPal account, or other method of payment varies. From our end, however, it is instantaneous. Additionally, you will receive a refund notification via e-mail the moment your order is refunded, or partially refunded.
If the item you received is damaged or defective, please let us know within 30 days of receiving your order and we can ship a replacement your way.
If you placed a bulk order with us please contact us via email@example.com. If you accidentally ordered the wrong item and are within the 30 day window, please contact us via e-mail at firstname.lastname@example.org.
Trying to get in touch with a human? Fill out our contact form via the index page or contact page. Alternatively, you can shoot us an e-mail at email@example.com.
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